If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Filter by topic
All
- All
- General FAQ
- Technical & Warranty
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General FAQ
Q: Are 01Cycles e-bikes legal to ride in the EU?
Yes, 100%. Our 250W models are CE-certified and fully comply with EU standard EN 15194. They are classified as bicycles, meaning no license, insurance, or registration is required.
Q: How long does delivery take and how much does it cost?
We offer 100% Free Shipping across the EU. Orders are dispatched from our warehouses in Germany and the Netherlands, typically arriving within 2-5 business days.
Q: What is your return policy?
We offer a 14-day worry-free return policy for bikes in original condition.
Technical & Warranty
Q: What kind of warranty do you provide?
A comprehensive 2-year warranty on major components like frame, motor, and battery.
Q: Is the battery removable?
Yes, all our batteries are removable for convenient charging.
Q: Does the bike arrive fully assembled?
It arrives 85-90% assembled. We provide tools and a video guide for the final simple steps.
