A: All e-bikes available on our store are brand-new, authentic products.

A: As an official retailer dispatching goods from warehouses within the EU, we eliminate multiple intermediate distributors, allowing us to offer more competitive pricing compared with many other retail platforms.

A: All EPAC-compliant e-bikes listed on our store meet EU regulations (250W motor, pedal-assisted speed limited to 25 km/h) and are permitted for road use across the European Union. Please check specifications on each product page before purchase.

A: All applicable models comply with CE standards and EN 15194 requirements. We do not provide certificate files for direct download. Please contact our support team if official verification documentation is required.

A: Orders are shipped from warehouses located inside the European Union. All prices displayed on the website already include EU VAT. Customers within the EU will not be charged extra import duties or customs clearance fees.

A: Customers hold the statutory 14-day right of withdrawal under EU regulations, and we extend our return window to 30 days. • Returns due to personal preference (no product defects): All return shipping fees are borne by the buyer. The bicycle must be returned with complete original packaging and all accessories; only reasonable test riding is permitted. • Returns caused by manufacturing defects: We cover all return shipping costs, and we support exchange or full refund. If the bicycle shows obvious riding wear, scratches, or missing original packaging, corresponding depreciation fees will be deducted from the refund amount in accordance with EU consumer regulations.

A: Please inspect the outer packaging before signing for delivery. If any damage is found, immediately take complete photos and videos of the package and damaged components, and contact our customer support within 48 hours. We will send replacement parts free of charge or arrange reshipment, and all relevant costs will be covered by us.

A: The frame, motor, controller and lithium battery are covered by a 2-year warranty starting from the date of receipt. Battery warranty standard: The battery shall retain ≥60% capacity within 2 years OR after 500 complete charge-discharge cycles, whichever occurs first. Damage caused by collision, unauthorised modification, improper charging or lack of maintenance is not covered by the warranty.

A: User manuals for each model are available for download directly on the corresponding product page.

A: Battery design varies between different e-bike models. Please check the specifications on the relevant product page to confirm whether the battery is removable.

A: Original spare parts are available for all models. You can contact our support team via WhatsApp or email to enquire about spare part availability and quotations.